Terms & Conditions

Welcome to Tulsi Heart Vrindavan. By using our website and placing an order you agree to the following terms and conditions. Please read them carefully.

1. General

We sell spiritual items (books, chandan, Tulsi/kanthi malas, itra, dhoop batti, and related items). By placing an order you confirm you are at least 18 years old or using the site under parental supervision.

2. Product Information

We strive to display accurate product information, images and descriptions. Slight variations in color, texture or size may occur, particularly for handcrafted items.

3. Pricing & Payment

• Prices shown on the site are in INR unless otherwise stated. International orders may display converted pricing at checkout.
• We accept payments via the payment gateways configured on the site (e.g., Razorpay). Orders remain subject to payment verification.

4. Order Acceptance

Order confirmation sent by email does not guarantee acceptance. We reserve the right to refuse or cancel orders in case of pricing errors, unavailability, or suspected fraud. If we cancel an accepted order we will inform you and refund any payment made.

5. Shipping & Delivery

Shipping estimates and terms are described in our Shipping Policy.

6. Returns, Cancellations & Refunds

Our cancellation and refund rules are outlined in the Cancellation & Refund Policy. Please read them before placing an order.

7. Intellectual Property

All content on the site (text, logos, images) is owned by Tulsi Heart Vrindavan or used with permission. You may not copy or use our content without written consent.

8. Limitation of Liability

To the extent permitted by law, Tulsi Heart Vrindavan is not liable for indirect or consequential losses. Our maximum liability for any direct loss is the value of the order.

9. Governing Law

These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in India.

If you have questions about these terms, email us at tulsiheart7@gmail.com.