Shipping Policy
Effective Date: [Insert date]
At Tulsi Heart Vrindavan, we do our best to dispatch orders quickly and safely. We ship spiritual items such as books, chandan, Tulsi/kanthi malas, itra, dhoop batti and other puja essentials.
1. Shipping Areas
- Domestic (India): Nationwide shipping to most pincodes across India.
- International: We ship to select international destinations. Shipping availability and rates may vary by product and destination.
2. Processing Time
Orders are generally processed within 1–3 business days. During festivals or sale periods processing may take slightly longer.
3. Shipping Methods & Delivery Time
- Standard courier: 3–7 business days (domestic, typical).
- Expedited options: Available for some locations at extra cost.
- International: Delivery times vary by country (typically 7–21 business days depending on customs and local carriers).
4. Shipping Charges
Shipping charges depend on product weight, dimensions and delivery location. Exact shipping costs are calculated at checkout.
5. Order Tracking
Once dispatched, you will receive a shipment/tracking number via email or WhatsApp. Use that to track your order on the courier website.
6. Duties & Taxes (International Orders)
International shipments may be subject to import duties, taxes and customs clearance fees. These charges are the responsibility of the recipient and are not included in the order amount.
7. Lost or Damaged Items
If your order is lost or arrives damaged, please contact us immediately at tulsiheart7@gmail.com or WhatsApp +91 72487 33556. We will assist in filing a claim with the courier and resolve the issue as quickly as possible.